Prioritizing Respect and Responsiveness in Our Client’s Neighborhoods
At BOWA, every member of our team considers it a privilege to be invited into our client’s homes and to work in their communities. We understand that a renovation project has the potential to inconvenience your neighbors. And we get that your relationship with these folks will still exist AFTER the project is completed. Because of that, it’s important that we do all we can to minimize the disruption and maximize good relations. As such, we have a number of programs designed to proactively manage neighbor communications, avoid the usual hassles, and thank those surrounding our projects for their patience during our stay. We hear these small gestures go a long way!
Emergency Contact Cards
As a renovation takes off, one of our neighbor management programs involves delivering what we call “Emergency Contact Cards” to our client’s immediate neighbors. These cards include contact information for our full-time, onsite Project Manager and others familiar with the project in case any challenges or emergencies arise. Our goal is to give them the information they need so that if a challenge does come up, they contact us instead of you.
Start of Project and End of Project Mailers
In addition to communicating to our clients’ immediate neighbors, we also alert others living close by that we are beginning and/or wrapping up a project in the area. We do this by mailing postcards that outline our company’s purpose, and provide contact information in case they are interested in a renovation project of their own. See below for an example of one of our “Start of Project” mailer templates!
Home Cleanup Days
When it makes sense and the client approves, we , BOWA hosts several home cleanup days as a way of saying thank you to the communities in which we live and work. During these events, our Project Leaders partner with 123Junk to come to various neighborhoods and condo buildings to dispose of residents’ unwanted clutter and collect items for donation. We also partner with ShredInstead to safely and securely get rid of unwanted documents. We like to come prepared with coffee, water, and tasty treats to these events!
Overall, because many of the neighborhoods and condo buildings that we provide work in are tight-knit communities, it’s important to us to keep each of our project’s neighbors happy. Through these various neighbor management programs, our goal is to be as attentive to our client’s neighbors as we are to our clients!